Shipping Policy

At Great Outdoor, every piece is handcrafted with great attention to detail by our skilled artisans, ensuring you receive a product that's truly special. Our standard processing time for order fulfillment typically ranges from 10 to 18 working days following order confirmation. This window allows us to maintain the highest standards of craftsmanship and quality assurance before dispatching your order.

To ensure your furniture arrives in perfect condition, all our products are packed using triple-layer packaging, combining durable cardboard and protective polywrap. This careful packaging provides an extra layer of safety against handling damage during transit, allowing your handcrafted pieces to reach you securely and ready to transform your space.

Once your furniture is ready, our trusted third-party logistics partners take over, ensuring a seamless and reliable delivery experience. You will receive timely updates on the shipment status right up until your order reaches your doorstep. We are proud to deliver across India, covering over 18,700+ pin codes, subject to serviceability checks at checkout.

We encourage you to record an unwrapping video at the time of delivery. In the rare event of transit damage, please contact our support team within 48 hours, sharing clear photos and the video. After assessing the situation, we will guide you toward the appropriate solution, whether that involves a minor DIY fix (assisted by our team) or further steps for return or refund, if required.

Please note that our furniture is made with thick, durable German cane. In case of minor nicks or cuts, our team will assist you with repair options such as adhesive touch-ups, layering, or other easy fixes. Given the handwoven nature of the product, complete reweaving is often impractical, but minor maintenance can restore the beauty and strength of your piece with ease.

We appreciate your patience and understanding as we work to deliver your order with utmost care, craftsmanship, and efficiency. Should there be any unforeseen delays or exceptional circumstances, our team will promptly keep you informed.